ClickSoftware’s ClickMobile Touch is a mobile application for the field service sector. It is used by the field resources to communicate with their back office and with their peers using the Field Service Edge system.
ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. ClickMobile Touch empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.
The application includes the following capabilities:
* Task management – Manage the entire task execution process, view the customer’s information,
report the status of the task as it progresses
* Time and attendance management – Report and track the time and attendance of a field resource
or a crew, including the ability to view and manage your shifts
* Inventory management – Manage your inventory, scan barcodes and requests parts from the field
* Power map – View your tasks and schedule on a map to help visualize your day
* Dynamic forms – Forms can include file attachments and signature capturing
* Internal messaging system – Share knowledge with peers using instant messaging and file sharing
* Dynamic location services – Allows Street Level Routing to avoid traffic congestions during the day
of service, automatic status transition based on location
* Supervisor app – Scheduling interface for continuous operational insight and real-time visibility
into the field
The ClickMobile Touch user can carry on working even when the application is offline. When the application is back online, all of the information will be synchronized automatically. In addition, the back office can update the assignments for the user, which will be updated when the user is online again. This online/offline connectivity ensures maximum data exchange and visibility of workday progress, allowing increased work efficiency.
